Free shipping anywhere in New Zealand.
No minimum spend, rural addresses included, for as long as our launch promotion runs. Here is everything else you might need to know.
What it costs and how long it takes
| Destination | Cost | Typical delivery |
|---|---|---|
| Anywhere in New Zealand | FREE$8.90 | 2–3 business days after dispatch |
| Rural Delivery address | FREE$6.00 surcharge | 3–5 business days after dispatch |
| Auckland pick-up | FREE | Arrange by email after ordering |
- We dispatch within 2 business days of your order.
- Every parcel is tracked. We email your tracking number when it goes out.
- Delivery times above are NZ Post estimates and run from dispatch, not from when you ordered. They stretch around public holidays.
- We ship within New Zealand only.
Free shipping is a temporary launch promotion. It may end at any time without notice, after which standard rates apply. The total you see at checkout is always what you pay — nothing is added afterwards. Your rights under the Consumer Guarantees Act 1993 are not affected by this offer.
Rural Delivery — please tick the box
This is the single most common reason a New Zealand parcel goes astray, so it is worth thirty seconds of your time.
How to tell if you are rural
If your address has an RD number in it — something like “RD 2” — it is a rural address.
If you are not sure, tick the box anyway. There is no downside during our launch, and it is far better than the parcel sitting undelivered.
Check your postcode too
A wrong postcode is the other common cause of a delayed delivery here. Please read it back before you pay.
NZ Post has a free address and postcode finder if you want to confirm yours.
Tracking your parcel
We email your NZ Post tracking number the moment your parcel is dispatched.
You have your tracking number
Enter it on the NZ Post tracking page. It usually starts showing scans within a few hours of dispatch, not instantly.
You cannot find it
Check your junk folder first — dispatch emails end up there more often than you would think.
Still nothing? Email hello@sniffybar.co.nz with the name and email address you ordered under, and we will resend it.
You can also see all your past orders and receipts on the My orders page.
Returns and your rights
New Zealand consumer law is on your side here, and we are not going to make you fight for it.
If something is wrong with your order
Under the Consumer Guarantees Act 1993 you are entitled to a repair, replacement or refund if the product is faulty, is not what we described, or does not do what we said it would. That right exists regardless of anything written on this page.
Email hello@sniffybar.co.nz within 30 days of delivery with your order number and a photo of the problem. We will tell you what to do next. For a genuine fault we cover the return postage.
If you simply changed your mind
Unopened sticks in their original packaging can be returned within 30 days at your own postage cost. Once they arrive we refund the purchase price.
Because this is a personal scent product used near your face, we cannot take back an opened stick just because you did not like the smell. This is a hygiene limit on change-of-mind returns only — it does not affect your rights under the Consumer Guarantees Act 1993.
If your parcel does not arrive
Contact us. Do not chase NZ Post yourself — we are the sender, so the enquiry has to come from us. We will lodge it and keep you posted.
The legal bits
Short, and written for New Zealand.
Who you are buying from
FG NZ Trade & Logistics Limited, NZBN 9429053403940, Hobsonville, Auckland, New Zealand. We are an authorised New Zealand distributor for Sniffybar, an Australian brand. We are not the manufacturer and the product is not made in New Zealand.
Prices, GST and currency
All prices on this site are in New Zealand dollars and include GST at 15%. A GST receipt is issued automatically by Stripe when you pay. We can supply a tax invoice for a business purchase on request.
Prices can change without notice, but the price shown when you pay is the price you pay.
The launch offer
Free NZ-wide shipping is a temporary launch promotion. There is no minimum spend and rural addresses are included. It runs until we end it, and it may end at any time without notice — standard shipping rates apply from then on. This is a promotion finishing, not a price increase. The total you see at checkout always includes delivery, so nothing is ever added later.
Stock and availability
Stock is limited to our first New Zealand shipment and individual scents can sell out. If we cannot fill your order we will email you and either substitute with your agreement or refund you in full. We will not substitute without asking.
Payment and card security
Payments are processed by Stripe. Card details are entered on Stripe's own secure page — they never touch this website, and we never see or store your card number. Stripe accepts Visa, Mastercard, American Express, Apple Pay and Google Pay.
Privacy
We collect only what we need to send you your order and answer your questions: your name, email address, delivery address, phone number and what you bought. We handle it in line with the Privacy Act 2020.
We share your delivery details with NZ Post so they can deliver the parcel, and your payment details are held by Stripe. We do not sell your information to anyone, and we do not send marketing emails unless you ask us to.
You can ask us what we hold about you, or ask us to correct or delete it, by emailing hello@sniffybar.co.nz.
This site sets no advertising or tracking cookies.
Advertising and product claims
We follow the Fair Trading Act 1986. We describe Sniffybar as a scent product because that is what it is. We do not claim it treats, prevents or cures anything, and if you ever see a claim on this site that looks like a health claim, tell us and we will fix it.
Age
You need to be 18 or over to place an order on this site, and the product itself is labelled not suitable for persons under 18 years. Please do not buy it for anyone under 18.
Governing law
These terms are governed by New Zealand law and the New Zealand courts have jurisdiction. Nothing here limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
Last updated 31 July 2026. Questions about any of this go to hello@sniffybar.co.nz.